Last Updated: June 11, 2026

IRONPALM BUILDERS LLC (“we,” “our,” or “us”) is committed to customer satisfaction. This Refund Policy outlines the terms for returns, exchanges, and refunds for purchases made on https://ironpalmbuilders.com/ (the “Site”).

1. Return Eligibility

1.1 Standard Returns

We offer free returns on most products within 30 calendar days from the date of delivery. To qualify for a return:

  • The item must be unused, in its original condition, and in original packaging.
  • All accessories, manuals, and tags must be included.
  • Proof of purchase (order confirmation email or order number) is required.

1.2 Non-Returnable Items

The following items are not eligible for return:

CategoryReason
Custom-cut materialsMade to your specifications
Made-to-order productsNon-resalable
Clearance / final sale itemsMarked as non-returnable at purchase
Opened spray paint and chemicalsSafety and shipping regulations
Installed plasterboard or insulationCannot be resold after installation
Gift cardsNo cash value

1.3 Carpets & Rugs

  • Rugs must be returned unfolded and in their original rolled packaging.
  • Any signs of use, pet hair, stains, or odors will result in denial of the return.
  • Hand-knotted and antique rugs (e.g., Persian, Kerman) are inspected upon return; damage or alteration voids the return.

2. Return Process

Step 1: Initiate a Return

Email us at urananeila9424@hotmai1.com with:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Photos of the item (if damaged or defective)

We will respond within 2 business days with return authorization and a prepaid shipping label (for eligible returns).

Step 2: Package the Item

  • Repack the item securely in its original packaging.
  • Include all accessories, manuals, and the return authorization number inside the package.
  • Affix the prepaid shipping label to the outside.

Step 3: Ship the Item

  • Drop the package at the carrier’s designated location within 7 days of receiving the return label.
  • Keep the shipping receipt with tracking number until your refund is processed.

Step 4: Inspection and Refund

  • Items are inspected within 3-5 business days of receipt at our facility.
  • Approved refunds are processed to the original payment method within 5-10 business days.
  • You will receive email confirmation once the refund is issued.

3. Refund Scenarios

ScenarioRefundReturn Shipping
Changed your mindFull item price refundFree (we cover)
Item not as describedFull refundFree
Wrong item receivedFull refund + any shipping paidFree
Arrived damagedFull refund or replacementFree
Arrived defectiveFull refund or replacementFree
Order cancelled before shippingFull refundN/A
Item lost in transitFull refund or reshipN/A

4. Exchanges

We offer free exchanges for:

  • Wrong size or variant: Exchange for the correct item at no additional cost. We cover all shipping.
  • Damaged or defective item: Replacement shipped after return is initiated. We cover all costs.

Exchange requests follow the same return process (Section 2). Specify “Exchange” in your email along with the desired replacement item.

5. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Document immediately: Take clear photos of the damage, including the packaging.
  2. Contact us within 7 days of delivery at urananeila9424@hotmai1.com with photos.
  3. We will arrange a replacement shipment or full refund at our discretion.
  4. We will provide a prepaid return label if we require the damaged item back.

Claims submitted after 7 days may not be honored.

6. Order Cancellations

  • Orders can be cancelled before shipment for a full refund.
  • Once shipped, standard return procedures apply (Section 2).
  • To cancel, email urananeila9424@hotmai1.com immediately with your order number.

7. Late or Missing Refunds

If you have not received your refund after 10 business days from approval:

  1. Check your bank account or credit card statement.
  2. Contact your bank or card issuer — processing times vary by institution.
  3. If the refund still does not appear, email us at urananeila9424@hotmai1.com.

8. Chargebacks

We encourage contacting us first to resolve any issues before initiating a chargeback with your bank. Chargebacks filed without first contacting us may delay resolution and, if found unwarranted, may result in account suspension.

9. International Orders

  • Free return shipping applies to international orders where eligible.
  • Return labels are provided for our contracted carriers only.
  • Customs duties, import taxes, and brokerage fees paid at delivery are non-refundable by us. You may be able to reclaim these from your local customs authority.
  • Refunds are issued in US Dollars (USD) . Exchange rate fluctuations between the purchase and refund date are not compensated.

10. Contact

For all return and refund inquiries:

IRONPALM BUILDERS LLC